Service/ Help Desk Analyst
Role description
provides their company's customers with technical support for any IT-related matter such as issues regarding computer hardware, applications, networks and operating systems. They either directly help users, or refer them to other IT department personnel for issues that are outside their expertise. Their duties may include gathering and triaging cases that require attendance, configuring employee’s computers, and educating staff through interventions to promote computer literacy and self-sufficiency.
Role skills
Qualifications
Bachelor of Information Technology (Networking and Security)